Frequently asked questions

Where is AUREA's physical store?
We are at Calle Julián Berrendero, 6, Local B, 28750 San Agustín del Guadalix, Madrid.

Do you sell online?
Yes, you can buy through our website www.aureafamily.net.

What products will I find at AUREA?
Fashion, cosmetics, hygiene, beauty, and accessories selected with an elegant and refined aesthetic.

How long does shipping take?
The estimated delivery time is 3 to 5 business days.

Is shipping free?
Yes, shipping will be free on orders over €49.

How can I contact AUREA?
You can write to us at info@aureafamily.net or use the contact form on the website.

Can I return cosmetic or hygiene products?
For hygiene reasons, opened, used, or unsealed products cannot be returned.