Returns and exchanges

At AUREA, we want you to be satisfied with your purchase.

If you need to request a return or exchange, you can contact us at info@aureafamily.net, indicating your order number and the reason for the request.

The product must be in perfect condition, unused, with its original packaging and tags, if applicable.

For hygiene reasons, certain cosmetic, hygiene, beauty, or personal care products cannot be returned if they have been opened, used, or unsealed.

The final return period and conditions will be indicated in accordance with applicable regulations and our definitive policy before the official opening of the store.

For any questions, please contact us before making your purchase.